FAQs

Frequently Asked Questions (FAQ)

Welcome to the NovaCart FAQ section!

If you still need help after reading this, feel free to contact us anytime.

1. When will my order arrive?

Our processing time is 1–3 business days.

After your order is shipped, delivery typically takes:

Shipping times may vary during holidays or high-volume periods.

2. How do I track my order?

Once your order ships, you’ll receive an email with your tracking number.

You can track your order using the link in that email.

3. I entered the wrong address — can I change it?

If your order has not been shipped yet, we can update the address.

Please contact us within 12 hours of placing your order.

4. What payment methods do you accept?

We accept all major payment options:

5. What is your return policy?

We offer returns for damaged or defective items.

Please contact us within 7 days of receiving your order with photos of the issue.

For more details, check our Refund Policy page.

6. My item arrived damaged — what do I do?

Please email us photos of the damaged product and packaging.

We will send a replacement or refund as soon as possible.

7. Do you offer cancellations?

Orders can be cancelled within 12 hours of purchase.

After that, we may not be able to stop the shipment.

8. Do you ship internationally?

Right now, we ship to:

(If you expand later, we can update this section.)

9. Will all items arrive together?

Items may ship separately depending on the warehouse, so you may receive multiple packages.

10. How can I contact NovaCart?

You can reach us anytime at:

📩 Office@itsnovacart.com

We aim to respond within 24 hours.

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